Hosting Terms Of Service
Privacy Policy |
Resellers |
DMCA
Statement |
T.O.S. Changelog
|
Official Corporate
Communication
You must accept these terms of service in order to use
our service. These terms of service may be updated as needed at any
time without notice. The main purpose of this agreement is to
protect all users on our servers.
Read these terms of service carefully and return here
frequently. Updates are cataloged
on this part of the page.
1.) Suspension
Violation of these terms of service could result in
suspension or removal of your account depending upon the
circumstances. Suspension means that your account is put into a
limbo state and is unreachable through any means. During suspension
no files are lost or altered. Accounts found to be running a script
which is causing a very high cpu load or mail script being used to
send spam will almost always be suspended without notice to prevent
further damage. Poorly written scripts must be removed in order for
us to restore your service. Reports of spam are taken very seriously
usually resulting in immediate account suspension and investigation
without notice. We reserve the right to suspend any or all accounts
held by you without notice if we deem it necessary to do so.
2.) Scope of Service
Our servers and pricing has been designed to be low cost
and therefore, in that spirit we are simply providing basic http,
mail & ftp level hosting services. This also means that applications
or scripts set up by users to run on the server which cause high cpu
load may be asked to move to a dedicated server.
High CPU load is defined as using an average of more
than 2% of the server processor in a 24 hour period beginning and
ending at midnight, as determined by our server.
*For reference the average medium traffic website uses
about .5% of system resources.
Script support or other "how-to" services are not
provided. It is the responsibility of the user to become learned in
setting up and administering their account including script
installs, file permissions, uploading procedures, etc. All script
engines are checked many times per day to be sure that they work
server wide. Support will be strictly limited to making sure that
running scripts is possible by running our test script. Page-Zone
Web Hosting staff or other members may however be able to answer
script or how-to related questions posted to our forum for the
benefit of all users.
3.) Limitation of Liability
You expressly understand and agree that Page-Zone Web
Hosting shall not be liable for any direct, indirect, incidental,
special, consequential or exemplary damages, including but not
limited to, damages for loss of profits, goodwill, use, data or
other intangible losses (even if Page-Zone Web Hosting has been
advised of the possibility of such damages), resulting from: (i) the
use or the inability to use the service; (ii) the cost of
procurement of substitute goods and services resulting from any
goods, data, information or services purchased or obtained or
messages received or transactions entered into through or from the
service; (iii) unauthorized access to or alteration of your
transmissions or data; (iv) statements or conduct of any third party
on the service; or (v) any other matter relating to the service.
You expressly understand and agree that Page-Zone Web
Hosting shall not be liable for any direct, indirect, incidental,
special, consequential or exemplary damages, including but not
limited to errors in automatic credit card debits performed by our
3rd party billing services 2checkout, PayPal, or PaySystems.
The information and materials contained on this web site
have been compiled from a variety of sources and, as such, are
subject to change without notice. In no event will Page-Zone Web
Hosting be liable for any damages, whether direct, indirect,
general, consequential, incidental, exemplary or special, arising
from the use of information provided on this server or through links
to any other servers.
Communications to Page-Zone Web Hosting via this web
site shall in no way be deemed to constitute legal or official
notice to Page-Zone Web Hosting, its agencies, officers, employees,
representatives or agents with respect to any existing, pending or
future claim or cause of action against Page-Zone Web Hosting or any
of its agencies, officers, employees, representatives or agents
where notice is required by Federal, State or local law. Nor shall
communications to Page-Zone Web Hosting via this web site be deemed
to constitute legal or official notice for any other purpose.
4.) Content
Page-Zone Web Hosting does not actively monitor customer files or
content. All services provided by Page-Zone Web Hosting may be used
for lawful purposes only. Transmission, storage, or presentation of
any information, data or material in violation of any United States
Federal, State or City law is prohibited.
5.) Examples of illegal content or links
Pirated software
Hackers programs or archives
Warez Sites
Illegal MP3s
Shoutcast server
6.) Chat Rooms
We do not allow clients to install their own CGI chat
rooms. These tend to be large system hogs and we cannot allow it as
a account option. We do provide a choice of JAVA chat rooms free of
charge that more than fill your needs and run without hindering the
performance of the machine for others.
7.) Background running programs
We may allow programs to run continually in the
background, these are considered on a one to one basis and an extra
charge will be incurred based on system resources used and
operational maintenance needed.
8.) IRC
We currently do not allow IRC or IRC bots to be operated
on our servers. Examples include but are not limited to:
- Any IRC Bouncers such as, but not limited to,
psyBNC,bitchX.
- IRC Eggdrops.
- Proxy Servers
Any account found to be running IRC or IRC bots or proxy
servers or any service not installed by us will be suspended
forever.
9.) SSH (secure shell)
Secure shell access is available to trusted customers by
request using the following guidelines:
We may request a legible photocopy of a valid legal
photo ID with drivers license number and or Social Security or the
financially sensitive equivalent of that information in your country
blacked out or otherwise masked for your protection before
transmitting the copy to us. ID must match the name of the domain
owner on file at the domain registrar and if the name is protected
by a proxy service SSH access will be refused.
10.) Discussion Forum Scripts
We have recently had issues with popular websites and
their associated discussion scripts. To protect all users please use
the following guidelines. You are encouraged to use PHP MySQL based
discussion scripts whenever possible. Flat file discussion scripts
such as Ultimate Bulletin Board (UBB) are not allowed. Scripts which
are found to be using excess system resources will be asked to move
to a dedicated server or be disabled. This is to protect all users
on our servers.
11.) BANNED SCRIPTS
The following are scripts which either cause a great
load on our servers or pose a serious security risk, therefore can
not be run on our servers.
Any gaming server software
IRC Egg Drops
Proxy Servers
nph-proxy
bitchX
The Anonymizer
any soap mailers
Anonymous file sharing scripts
These scripts are on the banned list because they have
at one time been installed by customers and have had a serious
impact on the rest of our user accounts.
12.) Commercial Advertising - Email or Usenet
Spamming, or the sending of unsolicited email, from a
Page-Zone Web Hosting server or using an email address that is
maintained on a Page-Zone Web Hosting machine is STRICTLY
prohibited. Equally, any email or usenet spam which points to any
domain hosted on a Page-Zone Web Server will result in immediate
suspension of that domain name account and a full investigation. Any
form mail script running on your account is done at your own risk.
Ignorance of the risks of such scripts is no defense. Page-Zone Web
Hosting will be the sole arbiter as to what constitutes a violation
of this provision.
Reports of spam are given top priority if you have
arrived at this page in the course of a spam investigation and wish
to report abuse send all details and headers to mail@page-zone.com
as soon as possible.
12.1) Bulk Email
Safelists (safe lists) or the voluntary acceptance of
bulk email put an extremely high load on our servers. Using our
servers to send or accept spam type or junk email in mass quantities
for pay (or free) is expressly forbidden. Domains receiving more
than 10,000 emails per 24 hour period will need to make arrangements
to host email on a dedicated server or have incoming email null
routed.
12.2) Other Mail
Outgoing mail from our servers is pre-set with a hard
limit of 1000 per hour, this includes all outgoing SMTP and Mailing
Lists. Maximum POP3 mailbox checking is limited to once each 30
seconds per email account.
12.3) Mailing Lists & AOL email addresses on them
No mailing list can contain an email address owned by
AOL or any AOL customer. No email can be sent to any AOL address
from any mailing list.
13.) Server abuse
Any attempts to undermine or cause harm to a Page-Zone
Web Hosting server or customer of Page-Zone Web Hosting is strictly
prohibited. No user is allowed to use more than 2% of the server's
resources. In the event there is a problem the account holder will
be notified. If the user continues to use more than 2% of the
server's resources the account will be suspended. *For reference
that average medium traffic site uses about .5%.
14.) Damages
If you violate these terms of service and it results in
damage to our servers or causes Page-Zone Web Hosting any additional
expense or legal fees you agree to compensate us in full for the
amount of monetary damages multiplied by a factor of two (2) as
determined by us.
15.) Liability
Page-Zone Web Hosting is in no way responsible for down
time either resulting from a users actions, or natural fluctuations
in internet consistency. Page-Zone Web Hosting will however, do
everything within it's power to assure that each and every client
site is up as consistently as possible.
15.1.) Website Operability
Page-Zone Web Hosting constantly updates server software
and security settings based upon internal and external conditions
which can change without notice. For this reason it is usually not
feasible to announce some changes in advance, especially where
server security is involved. While most changes go completely
unnoticed by our customer occasionally a security or server change
will break a website's functionality. It is the responsibility of
the website developer to create his website to function within our
server environment and we cannot troubleshoot, edit, or attempt to
fix any website which cannot run in our server environment.
16.) Indemnity
You agree to indemnify and hold Page-Zone Web Hosting,
and its officers, agents or other partners, and employees, harmless
from any claim or demand, including reasonable attorneys' fees, made
by any third party due to or arising out of your Content, your use
of the Service, your connection to the Service, your violation of
the TOS, or your violation of any rights of another.
17.) Billing
Page-Zone Web Hosting's billing period is typically
every 30 days to 360 days depending on the term you have chosen.
Each account may be automatically debited each month for the total
amount due and will continue to be debited at the interval which you
have chosen until help desk notice of cancellation is received and
confirmed. If the credit card on file is declined for any reason or
check/money order isn't received, the customer will receive
notification in writing via email. Response to this email is
required within 72 hours. In the event there is no response from the
account holder after 2 attempts the account will be suspended until
payment in full is received including a $25 service restore fee if
the account shows habitual late payment. After the account has been
suspended for 30 days it will be deleted. Account suspension does
not release the past due debt, and duration of the suspension for
any reason is considered billable service until the files are
deleted by us or the current hosting term expires whichever is
sooner.
18.) Refunds (30 day guarantee):
We hope that you are fully satisfied with your hosting
from us, but in the event you are not, we offer a 30 day no
questions asked money back guarantee on your first month hosting
subscription. Setup fees, special service fees or software license
fees (if any) are not refundable.
19.) Refunds (past first 30 days):
Are basically the same as refunds in the first 30 days.
There are however no refunds on partial months or one year dedicated
IP address purchases. Web Hosting is sold in one month increments
and up to one year increments, and if you cancel or are asked to
leave due to TOS violations we will refund all unused full months
left in your hosting term.
20.) Canceling Service
To cancel service submit an email from our support page
indicating that you wish to cancel service. Please supply your
account username and password for verification purposes, or we will
need to verify via email for your protection. We will immediately
stop recurring billing on your account at 2Checkout or PayPal and
delete your account at the end of its current billing cycle for the
domain name or domain names affected.
Canceling service does not remove your email address from the
Page-Zone customer forum automatically. To unsubscribe from the
forum click below.
Unsubscribe to Forum
21.) Reseller Hosting
All resold plans (your customers) are subject to the
same terms and conditions of regular hosting plans, with the
following additional terms:
a.) Free Hosting Offering
Due to the spamming and abuse reputation of "Free
Hosting" offers, adding hosting accounts for third parties for no
consideration or monetary price is strictly prohibited. This also
applies to giving away email accounts to non trusted parties.
b.) Instant Account Activation
Due to the abuse risks involved in instant account
activation. Instant account activation scripts are strictly
prohibited. Instant account activation scripts are those which
create an account automatically, or send login information to the
customer (end user) with no human intervention or screening.
c.) Reasonable Care
You agree to exercise care in screening new signups to
help prevent abuse or hit and run spamming operations from gaining
access to our servers. You agree to provide all contact information
you have on file for any domain name hosted on our servers upon
request. Failure to provide adequate contact information may be
deemed as a violation of "reasonable care" and may put your main
account in serious jeopardy.
d.) CPanel Demo Accounts
We allow resellers to set up demo accounts for cPanel
functionality. YOU MUST notify us of the demo domain name so that we
can convert it to a demo account to prevent it from being used for
illegal purposes.
e.) Third Part Violation of TOS
Hosted domains (your customers) found to be in violation
of the terms and conditions are subject to suspension or deletion
without notice depending upon the severity of the violation. Any
suspended domain must be brought into compliance before un
suspending the account. Any domain deemed by us to be in severe
violation must be removed from the server and may never be
reinstated. Reinstating accounts banned forever by us will put your
main account in serious jeopardy.
f.) Restoring Banned Websites
Important - If the reseller recreates a previously
banned domain that was under their control on our server all the
domains under their control will be suspended pending deletion. We
also cannot under any circumstances restore or help move these
suspended domains.
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Updates to terms
of service:
December 24, 2001 - Added damages policy.
December 28, 2001 - Updated IRC policy.
January 7, 2002 - Added discussion forum limits.
January 19, 2002 - Added specific banned scripts.
January 20, 2002 - Added Limitation of Liability, and
abuse reporting email link.
January 28, 2002 - Added SSH policy (section 9) Which
was part of our welcome email.
March 15, 2002 - Added Refunds past 30 day policy.
May 31, 2002 Re-wrote section 1 & 2.
June 24, 2002 Added cancellation procedure.
July 20, 2002 Revised cancellation procedure to provide
more information.
July 24, 2002 Defined High CPU load in section 2.
August 12, 2002 Added section 4.2
January 11, 2003 Added section 12.1
September 13, 2004 Added 21 f - Restoring Banned Websites
September 28, 2004 Added 15.1. - Website Operability
January 18, 2005 Rewrote 19.) Refunds (past first 30 days)
August 28, 2006 - Added stricter requirements for SSH access (section 9)
June 10, 2008 - Added 12.3, a ban on having any @aol.com email address
on any mailing list
July 29, 2008 - Changed 21 d (reseller demo accounts now allowed, with notice)
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Digital
Millennium Copyright Act/a> (DMCA) & Safe Harbor Compliance
Page-Zone Web Hosting Inc. complies with all DMCA and
Safe Harbor requirements. All notices of infringement or safe harbor
violations must be sent by mail to:
Page-Zone Web Hosting
1821 Logan Avenue
Cheyenne, Wyoming 82001
Additionally, we aggressively investigate all complaints
sent to us via email but reserve the right to request notification
in writing as set forth in the provisions of the respective laws and
treaties before taking any action. Please include detailed evidence
of the violations in your complaint and cite the laws violated.
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Privacy Policy
Introduction
Page-Zone Web Hosting Incorporated respects each
individual’s right to personal privacy. We will collect and use
information through our Web site only in the ways disclosed in this
statement. This statement applies solely to information collected at
Page-Zone Web Hosting Incorporated’s Web site.
Part I. Information Collection
Page-Zone Web Hosting Incorporated collects information
through our Web site at several points. As with almost all websites
on the Internet we automatically collect and log the following
information about primary visitors:
Host Name (your ISP)
Referrer (the page you are coming from)
Your browser type
Your operating system
Pages and files you have viewed on our site
We may also collect some types of personally
identifiable information which our users divulge. Page-Zone Web
Hosting Incorporated does not actively market to children, and we
never knowingly ask a child under 13 to divulge personal
information. New customers are routinely investigated through
non-published proprietary but legal methods to determine the
likelihood of order fraud and/or risk of using our service for
illegal activity including the possibility of spam distribution.
We do employ cookies. A cookie is a small text file that
our Web server places on a user’s computer hard drive to be a unique
identifier. Cookies enable Page-Zone Web Hosting Incorporated to
track usage patterns and deliver customized content to users. Our
cookies do have an expiration date. Our cookies do not collect
personally identifiable information.
Part II. Information Usage.
The information collected by Page-Zone Web Hosting
Incorporated will be used for conducting normal and efficient
business with you. Only users who provide the information needed
will receive our services.
Registered users may receive additional announcements
from us about products, services, special deals, and a newsletter.
Out of respect for the privacy of our users we present the option to
not receive these types of communications.
No Page-Zone Web Hosting Incorporated customer or
potential customer will ever be put onto any mailing list or receive
a mailing list email from us unless they have purposely registered
on that list using the double opt in method.
The information we collect will not be used to create
customer profiles based on browsing or purchasing history. We will
not supplement information collected at our Web site with data from
other sources.
We do not share personally identifiable data with third
parties other than our credit card processors and then only for the
purpose of servicing your account.
If you have any further questions about privacy or
security, please contact us.
Trademarks and copyrights
Word marks "PAGE-ZONE.COM WEB HOSTING", "PAGE-ZONE" and
the Page-Zone logo are registered trademarks of Page-Zone Web
Hosting Inc. Usage of these marks or wording phonetically similar
are prohibited by law. Duplication and publication of these terms of
service in whole or in part by bona fide clients of Page-Zone Web
Hosting is allowed.
Official Communication
Communications to Page-Zone Web Hosting Inc. via this
web site shall in no way be deemed to constitute legal or official
notice to the Page-Zone.
All formal communications should be sent via registered
and certified U.S. mail to the following corporate address:
Page-Zone Web Hosting Inc.
1821 Logan Avenue
Cheyenne, Wyoming 82001